Privacy Policy

This Privacy Policy applies to the Trade With Insight iOS mobile application, the Trade With Insight web portal, and the Twinsight Discord bot operated in our Discord community server.

Trade With Insight LLC (“we”, “us”, “our”), a Wyoming limited liability company, operates the Trade With Insight mobile application (the “App”). This policy describes what information we collect, how we use it, and your rights.

Questions? Email support@tradewithinsight.com.

About the App

The App is an educational and informational service. It delivers real-time trading commentary, alerts, and information about trades our analysts are taking, for educational purposes only.

The App is read-only. It does not place trades, link to brokerage accounts, or collect any financial account information, balances, positions, or payment card details from you. Subscription purchase records are described below.

Information We Collect

We collect only what’s needed to operate the App:

Account information (from sign-in via Apple, Whop, Discord, or email):

• Email address
• Username / display handle
• Whop user ID and/or Discord user ID
• Apple sign-in identifier and the name and email you choose to share
• Membership status (to verify access)

Apple subscription information:

When you purchase or restore an in-app subscription, we receive and store Apple purchase records, including product and transaction identifiers, purchase and expiration dates, trial and renewal status, and refund or revocation information. We associate these records with your TWI account using an app account token, a generated identifier shared with Apple. We use this information to verify purchases, provide and restore access, handle subscription changes, and resolve billing support requests. Apple processes the payment; we do not receive your payment card details.

Technical information:

• Authentication tokens (stored securely on your device)
• Push notification device token (only if you enable notifications)
• Device type, OS version, and app version
• Crash reports, error details, and performance diagnostics in production versions of the App
• IP address (logged by our backend hosting provider for security and connection logging)

Preferences you set:

• Channel, analyst, type, and ticker notification preferences
• Custom channel names and filters saved to your account

What we do NOT collect:

• Brokerage account information
• Your trades, positions, balances, or P&L
• Payment card information (payments are processed by Apple or Whop)
• Precise location from your device, such as GPS coordinates
• Contacts, photos, camera, or microphone access
• Health, biometric, or sensitive personal data
• Browsing history outside the App
• Advertising identifiers

Discord Bot Data

Our Discord bot operates only in the official Trade With Insight server. To provide alert history in our app and web portal, the bot stores the content, timestamps, and message identifiers of trade alerts and commentary posted by our analysts in designated channels. To manage membership tiers, the bot also stores server members’ Discord user IDs and role assignments. The bot does not store general member chat, direct messages, or online status, and this data is never sold or shared with third parties. This data is stored on our servers in the United States and is deleted upon account deletion requests as described below.

How We Use Information

We use the information above only to:

• Authenticate you and verify your membership
• Deliver the alerts and commentary you’ve subscribed to
• Send push notifications you’ve opted into
• Sync your preferences across your devices
• Diagnose technical issues
• Communicate with you about your account or service updates

We do not use your information for advertising, profiling, behavioral tracking, or any purpose unrelated to operating the App.

Third-Party Services

The App relies on the services below. Each has its own privacy policy:

• Whop — sign-in, membership verification, and billing. https://whop.com/privacy
• Discord — alternative sign-in option. https://discord.com/privacy
• Apple provides Sign in with Apple, in-app subscription billing and verification, and iOS push notifications. https://www.apple.com/legal/privacy/
• Pusher — real-time message delivery. https://pusher.com/privacy
• Heroku (Salesforce) — backend hosting. https://www.salesforce.com/company/privacy/
• Expo processes device push tokens and notification content to deliver push notifications. https://expo.dev/privacy
• Sentry provides error and performance diagnostics in production versions of the App and on our backend. https://sentry.io/privacy/

We use diagnostics to improve reliability. We do not use advertising SDKs or track your activity across other companies’ apps and websites for advertising.

Sharing and Sale of Data

We do not sell your personal information. We share information only with the service providers listed above, and only as necessary to operate the App.

We may disclose information if required by law, such as in response to a subpoena, court order, or other valid legal process.

Data Retention

We retain your account information for as long as your account is active. Authentication tokens expire and rotate automatically. Notification preferences are kept until you change or delete them.

When you delete your account, we remove your personal information from our active systems within 30 days, except for the limited records described below.

Limited subscription and transaction records may remain after account deletion to process ongoing subscription events, support purchase restoration and refunds, prevent duplicate or unauthorized claims, and meet legal and accounting obligations. Deleting your TWI account does not delete records held independently by Apple or Whop.

Account and Data Deletion

In the App, open Settings and choose Delete Account, then confirm. Delete Account is also available on the membership screen before subscribing. You can also request deletion by email:

Send a deletion request to support@tradewithinsight.com from the email address on your account. We will process the request within 30 days and confirm by email when complete. This removes your account, preferences, and personal data from our systems, subject to the limited retention described above.

Deleting your account does not automatically cancel a paid subscription. For an Apple subscription, use Manage Subscription in the App or open your device’s Settings, select your Apple Account, then Subscriptions. For a Whop subscription, manage or cancel it in your Whop account at https://whop.com.

Your Rights

Depending on where you live, you may have the right to:

• Access the personal information we hold about you
• Correct inaccurate information
• Request deletion of your information
• Export your information in a portable format
• Object to or restrict certain processing

To exercise any of these rights, email support@tradewithinsight.com.

California residents (CCPA/CPRA): You have the right to know what personal information we collect, to request deletion, and not to be discriminated against for exercising your rights. We do not sell personal information.

EU/UK residents (GDPR/UK GDPR): We process your information based on the contract to provide you the service, your consent (for push notifications), and our legitimate interests in operating and securing the App.

Children

The App is not directed at, and we do not knowingly collect information from, individuals under 18. If you believe a minor has provided us information, contact us and we will delete it.

Security

We protect your information using:

• TLS/HTTPS encryption for all data in transit
• Secure token storage on your device (iOS Keychain via Expo SecureStore)
• Access controls limiting employee access to production systems

No system is perfectly secure. If you suspect unauthorized access to your account, contact us immediately.

International Data Transfers

Our servers are located in the United States. If you access the App from outside the U.S., your information will be transferred to and processed in the U.S. By using the App, you consent to this transfer.

Changes to This Policy

We may update this policy from time to time. When we make material changes, we will update the “Effective” date at the top and notify you in the App or by email. Continued use of the App after changes means you accept the updated policy.

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